A Walk Through the Process of Refurbishing

What is refurbishment all about?

Refurbished devices are gaining popularity in the market, resulting in an ever-increasing consumer base from all the segments – individuals, businesses and other organizations. But ever thought what eaxctly is the refurbishment process? Before we move onto that let us distinguish the word ‘refurbishment’ more clearly.

The refurbishment is a process where the electronics are re-distributed in the market after undergoing a series of tests for functionality and defects. Basically, we can call a refurbished device as a reconditioned or refreshed gadget that is sold at discounted price. The process of refurbishment is either carried out by the manufacturer itself or by an authorised refurbisher.

We have compiled some of the frequently asked questions here which will help you understand the core activities happening in the world of electronics refurbishment.

Where Do Refurbished Electronics Come From?

Steps involved in the refurbishment processThere are many sources from where electronics such as laptops, computers, smartphones etc. are retrieved for refurbishment.

  1. Through Asset Recovery
  2. Through Retailers
  3. Through Individuals
  4. Through IT Recycling Plants

Through Asset Recovery – Refurbishers extend IT asset recovery services to big IT companies and organisations. The service enables the businesses to liquidate, resell or redeploy their assets while gaining a potential return on investment from the refurbishers. On the other hand, refurbishers are able to retrieve most of the value possible from electronics and the components through refurbishment.

Through Retailers – Often newly manufactured products reach the retailer in non-working or defective condition due to improper handling during the transit or any other reason. These products are referred as ‘dead-on-arrival stock’. Such products are are shipped back to the original equipment manufacturer (OEM) where it is repaired and re-distributed in the secondary market.

Through Individuals – Individual consumers return the product to the seller or a licensed refurbisher in three conditions:

  • When a laptop reaches the end of the life cycle and is rendered obsolete
  • When the consumer wants to upgrade to a newer model they generally resell the laptops in the market through exchange policies which is a great source for companies involved in the process of refurbishment
  • When the consumer receives a defective item (cosmetic or major defect) or simply changes the mind, the product is shipped as it is back to the seller

Through IT recycling plants – Recycling plants receive electronics for recycling where the usable components are sorted out with the rest recycled. These usable components such as capacitors, RAM and ICs are highly useful to refurbishers in repairing the products.

How To Refurbish A Computer?

The steps involved in the refurbishment process of a computer or any other gadget are similar. A series of refurbishment steps involve:

  1. Sanitisation
  2. Triage
  3. Data Wipe
  4. Repair/ Replacement
  5. Testing
  6. Cosmetic Enhancement
  7. Software Installation

Sanitisation – This is the first step when a product enters the assembly line of refurbishment. It includes removal of stickers, wiping off the accumulated dirt and dust with special chemicals. Besides, the internal components that include cooling fan, cooling ducts, processor are cleaned through blowing of high pressure air.

Triage – Next what comes in is triage. Triage is a process that involves assortment of the products through physical testing where they are graded as per their functionality and usability. The electronics that are in complete non-working condition are sent to recycling facility after salvaging useful components from them.   

Data Wipe – This is one of the mandatory operations performed by the refurbishers. A simple factory data reset is not sufficient to remove the data from the gadget – a part of it still remains in the hard disk. Hence, refurbishers wipe any existing data from the hard disk and make sure the product leaves the facility adhering to the standard norms issued by national and international consumer authorities.

Repair/ Replacement – In this refurbishment process all the repairing related to connections, troubleshooting etc is done. Hardware parts that cannot be used or repaired are replaced. Entire system is reassembled for proper functioning.

Testing – This is a crucial step that maintains the reputation of the refurbisher and also determines the usability power of the device. All types of software and hardware are thoroughly tested. RAM, CPU and HDD are manually tested for delivery of optimum performance.

Cosmetic Enhancement – Cosmetic cure of a refurbished product is nothing but the treatment of scratches, blemishes and dents if any through cosmetic paint work. The refurbishers ensure the products appear as good as the brand new ones.

Software Installation – Refurbishers check for any necessary software and drivers required and carry out installation or update of the same.

Where To Buy Refurbished Electronics?

Completion of the refurbishment process is followed by packaging of the product in the name of refurbisher and resold in the market. You can buy refurbished computers and other devices directly from a licensed refurbisher, offline and online retail markets. (Before buying a refurbished product, take these factors and possibilities into consideration!)

Can Refurbished Laptops Be Trusted?

You can trust any refurbished product if you buy it from an authorised refurbisher such as Veracity World. However, if you are buying it from a retailer don’t forget to verify the source of the refurbished product. Undoubtedly, refurbished devices are more trustworthy because they tend to undergo a double quality control test.

Next time when you are heading for a refurbished laptop purchase, we are sure you will buy it with more confidence!

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Team Veracity